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Privacy Policy

We regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Dr. Krasser’s Care Products users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement you can send an email to

Collection of Information
In order to use the Dr. Krasser’s Care Products website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regards to sale, support and accounts, including Email.

Any information collected by Dr. Krasser’s Care Products is collected via correspondence from you or your company. This may be via Email, mail or directly through our website.

Use of Collection Information
Any details collected from Dr. Krasser’s Care Products customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of you personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website you can email us at

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or deactivate it by emailing us at

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your order. If we have trouble processing an order, we will use this information to contact you.

Dr. Krasser’s Care Products uses personally identifiable information for essential communications, such as Emails, account information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at

Third Parties
We will not share your details with any third party.

We reserve the right to disclose your personally identifiable information aw required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding court order, or legal process served on our Website.

Links on the Dr. Krasser’s Care Products site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Dr. Krasser’s Care Products.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

Dr. Krasser’s Care Products uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Dr. Krasser’s Care Products or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all major Australian banks.
eWAY at no time touches your funds: all monies are directly transferred from your credit card to the merchant account held by Dr. Krasser’s Care Products.
For more information about eWAY and online credit card payments, please visit »

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 2 working days: however if goods are unavailable delivery may take a little longer. We will send you an email to inform you about any delays.

If you wish to query a delivery please contact us at

Refund and Return Policy

Full refunds or replacements will be given on damaged or faulty goods returned within 14 days of purchase. Goods must be returned before a replacement is dispatched. Please first send an email to to inform us about a complaint.

We do not have any liability to you arising from the supply of our products. All warranties and representations are fully excluded to the extent allowed by law.

Free freight offer applies to purchases over $100.